All times listed are mountain time.
Course Support
Contact your TA and Instructor for any course questions.
Customer Service
For general information about BYU Online email byuonline@byu.edu.
Zoom
How-to documents and Video Tutorials are available at the Support Center to help you get started with Zoom and to optimize your experience.
- If you are experiencing problems logging in, contact the BYU Support Desk at 801-422-4000.
- If you experience problems after logging in, contact Zoom Support at 1-888-799-9666.
- Online submission via Zoom Submission
- Chat via Zoom Chat
- Phone dial-in 1-888-799-9666 ext 2 or 1-650-397-6096 ext 2
- "Support Hours" are 24/7, including public holidays, where agents or technical engineers are available for email or live support.
BYU Online Technical Support
Hours: Monday–Friday 8:00 a.m.–5:00 p.m.
BrainHoney Phone: 1-877-897-8085
Canvas Phone: 1-801-422-4000
BYU IT Support Help Desk
Located in the BYU Store across from CougarTech.
Hours: Monday–Friday, 8:00 am.–6:00 p.m.
Specialize in supporting:
- BYU Learning Suite
- Canvas
- Duo
- Box
- Password Resets
- Email Aliases
- BYU Mobile App
- Wireless Internet
- Office 365
- Adobe Creative Cloud (limited support)
